From installation to optimization, we accompany you through every stage. Your trusted partner for photovoltaic and energy storage equipment worldwide.
Service Lifecycle
Comprehensive service coverage from pre-sales consultation to long-term optimization, ensuring maximum value throughout your equipment lifecycle.
Technical Consultation
Customized Solutions
Commercial Support
Manufacturing
Logistics
On-Site Handover
Remote Support
On-Site Service
Training
Upgrade & Optimization
Spare Parts Supply
Technical Support
Service Guarantees
We stand behind our service quality with measurable commitments that give you peace of mind.
24/7 Technical Response
On-Site Support Within 48 Hours
Spare Parts Shipped Within 3 Days
12-Month Equipment Warranty
Global Reach
With service centers strategically located around the world, we provide local support with global expertise.
China
United States
Thailand
Malaysia
India
Vietnam
FAQ
Find answers to common questions about our services.
Standard delivery lead time ranges from 3-6 months depending on equipment specifications and customization requirements. We provide detailed timelines during the pre-sales consultation phase and keep you updated throughout the manufacturing and shipping process.
Yes, we offer comprehensive FAT services at our manufacturing facility in Suzhou, China. During FAT, you can witness full equipment testing, performance validation, and quality inspection before shipment. This ensures equipment meets all specifications prior to shipping.
We provide 12-24 months comprehensive warranty depending on equipment type. The warranty covers manufacturing defects, component failures, and performance issues under normal operating conditions. Extended warranty options are available upon request.
Absolutely! We warmly welcome clients to visit our manufacturing facility in Suzhou. Factory visits can be arranged during any phase of the project - from initial consultation to equipment testing. Please contact your sales representative to schedule a visit that aligns with your interests.
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